Return and Exchanges
All items are final sale. If they are marked or are not marked in the description as final sale the item is final sale. No exchanges, returns, or refunds.
If you are unhappy with your item we will do our absolute best to help you! Please reach out to firstname.lastname@example.org if you have any issues with your order!
*Should any merchandise be damaged or defective please email us at email@example.com subject "DAMAGED ITEM"
Shipping charges on expedited orders are not refundable.
If you receive an item that is damaged, please contact customer service immediately.
ARO only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. ARO warranties all products to be free of such problems for the first 30 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 30 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 30 days unless the designer is willing to replace or reimburse the product at this time.